"Some companies give you a job,
we give you a career"


With a multicultural workforce of more than 3500 employees serving over 3 million customers per month, Al Ansari Exchange provides a truly excellent work environment and unrivalled professional perspectives.

Our focus is on attracting, developing and retaining career-driven and committed individuals who work together to achieve impressive milestones. We provide the best in the business by offering a market-driven compensation and benefits package, a professionally challenging environment, state-of-the-art learning opportunities and a culture built on time-tested values and beliefs.

Current Openings

Job vacancies are updated on an ongoing basis. Candidates are welcome to submit their CV for other positions as well. Our Recruitment Team will revert to the shortlisted candidates based on the profile match and available vacancies. Additionally, candidates can choose to apply for a position either in United Arab Emirates or Kuwait.

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HR Helpdesk Executive in Dubai - United Arab Emirates

Experience: 5 - 7 yrs. | Opening: 1
Education:Basic - Any Graduation
Nationality: Any Nationality
Industry Type: Banking / Financial Services / Broking
Other Benefits:Medical Insurance, Annual Ticket
Functional Area:Helpdesk / Customer Service / Telecalling Jun 16, 2022

Job Description

You will be the key point of contact of various business units with regards to any HR affairs.

In attending HR Hotline, you will ensure that abandoned calls are kept at a minimum and calls/queries are addressed in a timely manner.

You will be responsible in the preparation of salary certificates, experience letters and in responding to employee verification requests.

Adhoc assignments may also be assigned by your line manager from time to time as per the departmental requirement.

Desired Candidate Profile

We are looking for a customer service - oriented Helpdesk Executive to join our HR Team and ensure that internal and external stakeholders’ HR-related concerns are attended to in a timely manner.

You will take ownership of our HR hotline, communicate resolutions to HR-related calls, queries or requests and close calls as per company standards.


1. Degree qualified in HR or has equivalent HR Certifications
2. Minimum of five years experience in an HR support or helpdesk function
3. Experience in a call logging system is a must
4. Multitasker, organized and has very good time management skills
5. Excellent problem solver with an eye for detail
6. Very good English communication skills is a must -both written and verbal; Bilingual speaker is preferred

Keyword: Call Center, Customer Services, Contact Center, Helpdesk Support, HR Assistant
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