REMITTANCE CLERK

A. POSITION PURPOSE:

To accurately perform all remittance transactions and other service transactions for the customers. 

B. ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provides fast and excellent customer service to the customers in a very professional way complying with SGOT Rule (Smile – Greet – Offer – Thank).
• Respect and comply with AML rules, policy and procedures of the company at all times
• Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing system and AML policies of the company. Arrange for transfer of such documents to the warehouse
• Resolve customer complaints independently, wherever possible
• Read, understand, sign and follow all the announcements from the Head Office or Admin Office
• Forward technical support requisitions to Admin Office
• Respect office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean.
• Attend all telephone calls and give transfer rate / information as required by the callers
• Identify and seize potential customers or business
• Provide adequate and necessary information whenever required to Head Office, Administration office or various departments of the company
• Promote and cross sell new products and services introduced by the company among customers
• Convey his/her training needs to the Branch Manager and attend training programs
• Adhoc assignments as required by the immediate line of authority

C.WHAT WE ARE LOOKING FOR:

• Bachelor's Degree holder
• At least two years of experience in cash handling and customer service
• Excellent communication skills in English and/or Arabic, Urdu, Tagalog, Hindi or Malayalam
• Must be adaptable to work on a shifting schedule and in any location across the UAE
• Can work under pressure