UAE national Remittance Cashiers

A. POSITION PURPOSE:

To accurately perform all remittance transactions and other service transactions for the customers.

B. ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Provides fast, excellent and error free services to customers in a very professional way complying with SGOT Rule (Smile – Greet – Offer- Thank).
• Respect and comply with AML rules, policy and procedures of the company at all times
• Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing system and AML policies of the company. Arrange for transfer of such documents to the warehouse
• Resolve customer complaints independently, wherever possible
• Read, understand, sign and follow all the circulars from the Head Office or Admin Office
• Forward technical support requisitions to Admin Office
• Respects office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean.
• Attend all telephone calls and give transfer rate/information as required by the callers.
• Identify and seize potential customers or business.
• Provide adequate and necessary information whenever required to Head Office, Administration Office or various departments of the company.
• Promote and cross sell of new products and service introduced by the company among customer
• Convey his/her training needs to Branch Managers and attend official training programs
• Adhoc assignments as required by the immediate line of authority

C. WHAT WE ARE LOOKING FOR:

• Bachelor’s degree in any stream
• Minimum 2-3 years of experience in customer service
• Business Communication English (Oral & Written), Arabic would be an added advantage
• Professional relationship with both internal and external customers
• Customer service skills
• Ability to work under pressure
• UAE driving license would be an added advantage
• Computer Proficiency: MS Word, Excel & Power point.